APN Home Limited trading as APN Garden Rooms
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021
Email: team@apnhome.co.uk

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Last updated: September 2026

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APN Garden Rooms respects your privacy and is committed to protecting your personal information.

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This Privacy Policy explains how APN Home Limited trading as APN Garden Rooms collects, uses, stores and protects personal information when you visit our website, contact us, purchase a product, instruct us to provide a service or otherwise interact with us.

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Who We Are

 

APN Garden Rooms is a trading name of APN Home Limited.

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For the purposes of UK data protection law, APN Home Limited is the data controller responsible for the personal information covered by this Privacy Policy.

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Our contact details are:

APN Home Limited t/a APN Garden Rooms
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021
Email: team@apnhome.co.uk

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Information We May Collect

 

The information we collect depends upon how you interact with us.

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It may include:

• Your name

• Home or project address

• Postal address

• Email address

• Telephone number

• Property details

• Details about your proposed garden room

• Planning and Building Regulations information

• Photographs, plans and drawings supplied by you

• Site and property measurements

• Information provided through our enquiry forms

• Details of products and services you purchase

• Order and transaction information

• Records of correspondence with us

• Notes relating to telephone or online consultations

• Marketing preferences

• Website usage information

• IP address and device information

• Cookie and analytics information

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Where you instruct us to provide professional services, we may also hold drawings, photographs, planning documents, property records and other information required to provide those services.

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How We Collect Your Information

 

We may collect personal information when you:

• Complete a form on our website

• Contact us by telephone

• Email us

• Purchase a garden room Plan Pack

• Purchase another product through our website

• Book an On Site Survey

• Purchase our Adapt Your Design service

• Instruct us to submit a planning application

• Instruct us to provide Building Regulations or other professional services

• Book a telephone or online consultation

• Subscribe to receive information or marketing from us

• Communicate with an APN representative

• Provide drawings, photographs or property information

• Visit and use our website

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We may also receive information from publicly available sources where this is necessary to provide a service, such as Local Planning Authority records and planning application databases.

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Where appropriate, we may receive information from another professional, contractor or APN partner involved with your project.

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Why We Use Your Information

 

We use personal information where necessary to operate our business and provide our products and services.

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This may include using your information to:

• Respond to enquiries

• Provide quotations

• Process orders

• Supply digital Plan Packs

• Arrange On Site Surveys

• Adapt garden room designs

• Prepare drawings and technical information

• Provide planning advice

• Prepare and submit planning applications

• Provide Building Regulations services

• Communicate with Local Authorities or Building Control where instructed

• Coordinate with structural engineers or other consultants

• Communicate with suppliers or contractors where necessary

• Provide customer support

• Manage payments and accounts

• Maintain project records

• Deal with complaints or disputes

• Improve our website and services

• Prevent fraud and protect our business

• Comply with legal and regulatory requirements

• Send marketing communications where permitted

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Our Lawful Bases for Using Personal Information

 

UK data protection law requires us to have a lawful basis for processing personal information.

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Depending upon the circumstances, we may rely upon one or more of the following.

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Contract

We may use your information where it is necessary to enter into or perform a contract with you.

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For example, when you purchase a Plan Pack, instruct us to carry out a survey or commission design or planning services.

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Legitimate Interests

We may use personal information where this is necessary for the legitimate operation of our business and where those interests do not override your rights and interests.

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This may include:

• Responding to enquiries

• Maintaining customer and project records

• Improving our services

• Protecting our business

• Preventing fraud

• Managing existing customer relationships

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Consent

Where required, we may ask for your consent.

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This may apply particularly to certain forms of marketing communication and the use of non-essential cookies.

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Where we rely upon consent, you may withdraw that consent at any time.

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Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

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Marketing Communications

 

We may occasionally contact you about APN Garden Rooms products, services, designs, offers, information or other services that we believe may be relevant to you.

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We will only send electronic marketing communications where we have an appropriate lawful basis and where the requirements applying to electronic marketing have been met.

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Where we specifically ask you to opt in to marketing, your choice will be recorded.

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You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link contained in a marketing email

• Contacting us at team@apnhome.co.uk

• Asking us to update your communication preferences

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You will not be prevented from receiving essential communications relating to an existing order or project simply because you have opted out of marketing.

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APN Home and Related Services

 

APN Garden Rooms operates as part of the wider services offered by APN Home Limited.

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Where appropriate, information may be used within APN Home Limited to provide or administer services that you have requested or to identify another APN service that may be relevant to your enquiry.

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Where marketing consent is required before contacting you about other products or services, we will obtain the appropriate consent.

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We do not sell your personal information to third parties.

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Sharing Your Information

 

We may share relevant information where reasonably necessary to provide a product or service or operate our business.

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This may include sharing information with:

• Local Planning Authorities

• Building Control bodies

• Structural engineers

• Architectural or technical consultants

• Surveyors

• Builders and contractors

• APN Verified Partners

• Product manufacturers

• Suppliers

• Delivery companies

• Payment processors

• Website and IT service providers

• Email and communication providers

• Cloud storage providers

• Accountants and professional advisers

• Insurers

• Legal advisers

• Government, regulatory or enforcement authorities where legally required

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We will only share information that is reasonably necessary for the relevant purpose.

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Where you contract directly with an independent APN Verified Partner, supplier or contractor, that organisation may become an independent data controller for information it receives from you.

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Its own Privacy Policy will then apply to its use of that information.

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Planning Applications

 

If you instruct us to prepare or submit a planning application, certain information may need to be supplied to the relevant Local Planning Authority.

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Planning applications are generally part of a public statutory process, and information associated with an application may subsequently become publicly accessible through the relevant authority's planning register.

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You should therefore be aware that information forming part of a planning application may not remain private.

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We will only submit information that is reasonably required for the application or associated professional service.

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Payments

 

Payments may be processed by third party payment providers.

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APN Garden Rooms does not normally receive or retain your complete payment card details.

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Payment providers process payment information in accordance with their own privacy and security policies.

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We may retain transactional information such as:

• Customer name

• Order number

• Date

• Amount paid

• Product or service purchased

• Payment status

• Invoice information

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where required for accounting, customer service and legal purposes.

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Cookies

 

Our website may use cookies and similar technologies.

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Cookies are small files placed on your device which can help websites operate correctly, remember preferences and provide information about how visitors use a website.

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Cookies may include:

• Strictly necessary cookies

• Functional cookies

• Analytics cookies

• Advertising or marketing cookies

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Where consent is legally required before a cookie is placed on your device, we will request that consent through our cookie management system.

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You can change your cookie preferences through the controls provided on our website or through your browser settings.

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More detailed information may be provided in our separate Cookie Policy.

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Website Analytics

 

We may use analytics services to understand how visitors use the APN Garden Rooms website.

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This may include information such as:

• Pages visited

• Time spent on pages

• Approximate geographic area

• Device type

• Browser type

• How visitors arrived at our website

• Interactions with website content

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Analytics information helps us improve our website, advertising, products and customer experience.

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Where analytics technologies require consent, they will only be used after the appropriate consent has been obtained.

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Advertising

 

We may use advertising platforms to promote APN Garden Rooms.

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Where permitted and subject to your cookie preferences, these services may use cookies or similar technologies to measure advertising performance or understand whether someone who saw an advertisement subsequently visited our website.

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Where consent is required, these technologies will not be activated until the appropriate consent has been provided.

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How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and regulatory requirements.

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Different information may therefore be retained for different periods.

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For example:

• Enquiry information may be retained while an enquiry remains active and for a reasonable period afterwards

• Customer and project records may be retained for the period reasonably necessary to administer the project and deal with future queries or claims

• Accounting and transaction records may be retained for the period required by tax and accounting legislation

• Planning and technical project records may be retained where they may reasonably be required for future reference

• Marketing information may be retained until you withdraw consent, opt out or the information is no longer required

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We periodically review the information we hold and securely delete or anonymise information that is no longer required.

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Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

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Access to personal information is restricted to people and organisations who reasonably require access for legitimate business purposes.

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No online system can be guaranteed to be completely secure, but we take reasonable precautions appropriate to the nature of the information we hold.

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International Data Transfers

 

Some of the technology providers and online services we use may process or store information outside the United Kingdom.

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Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

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This may include relying on:

• UK adequacy regulations

• Approved contractual safeguards

• The UK International Data Transfer Agreement

• The UK Addendum to approved standard contractual clauses

• Other legally recognised transfer mechanisms

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where applicable.

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Your Data Protection Rights

 

Depending upon the circumstances, you may have rights in relation to your personal information.

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These may include the right to:

• Ask us what personal information we hold about you

• Request a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to complete incomplete information

• Ask us to delete personal information in certain circumstances

• Ask us to restrict the use of your information in certain circumstances

• Object to certain uses of your personal information

• Object to direct marketing

• Request transfer of certain information in a portable format

• Withdraw consent where processing is based upon consent

• Raise concerns about how your information is being used

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These rights are subject to the circumstances and exemptions provided by data protection law.

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You have an absolute right to object to the use of your personal information for direct marketing.

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How to Exercise Your Rights

 

To exercise a data protection right, contact:

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APN Home Limited t/a APN Garden Rooms

Email: team@apnhome.co.uk

Telephone: 0370 042 2021

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Alternatively, write to:

167–169 Great Portland Street
London
W1W 5PF

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We may need to verify your identity before providing certain information.

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We will respond in accordance with the timescales required by applicable data protection law.

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Children

 

Our products and professional services are intended for adults.

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We do not knowingly seek to collect personal information directly from children through the APN Garden Rooms website.

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Links to Other Websites

 

Our website may contain links to websites operated by manufacturers, suppliers, APN Verified Partners or other third parties.

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Those websites are outside our control and may operate their own privacy policies and cookie policies.

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We recommend reviewing the privacy information provided by the relevant organisation before providing personal information to it.

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Changes to This Privacy Policy

 

We may update this Privacy Policy periodically to reflect changes in:

• Our business

• Our website

• The services we provide

• Technology

• Data protection legislation

• Regulatory guidance

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The current version will be published on the APN Garden Rooms website together with the date it was last updated.

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Complaints

 

If you have concerns about how we use your personal information, please contact us first so that we can investigate the matter.

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APN Home Limited t/a APN Garden Rooms
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021
Email: team@apnhome.co.uk

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You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

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Further information is available from the Information Commissioner's Office.

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Contact Us

For questions about this Privacy Policy or how APN Garden Rooms handles personal information, please contact:

APN Home Limited trading as APN Garden Rooms
167–169 Great Portland Street
London
W1W 5PF

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Telephone: 0370 042 2021
Email: team@apnhome.co.uk